Thank you for taking the time to read our store policies. We feel confident that you will love your purchase! If you have any questions, please do not hesitate to contact us. We look forward to your business!
Note: NJ residents: 7% sales tax will be added to all orders.
We do not ship to P.O. Boxes. We can only ship to the credit card billing address.
USA customers: Your order will ship via USPS First Class Mail with Delivery Confirmation within 2 business days of cleared payment unless otherwise noted. Your item should arrive within 4-5 business days. Shipping rates include First Class Mail rate and Delivery Confirmation. Insurance is available during checkout. Note: Custom orders will ship within 10-14 business days.
International customers: Your order will ship via USPS First Class Registered Mail with insurance and should arrive in 6-10 business days or longer depending on your country. Shipping rates include First Class Mail rate and Registered Mail fee. Please be aware of any customs/duty fees as you will be responsible for these fees. Note: Registered Mail is not available for Iraq, Somalia, Montenego, and N. Korea, so we do not ship to those countries. I apologize for any inconvenience this may cause.
All Beads by Brandy Jewelry is 100% satisfaction guaranteed to meet your expectations. We package your order very carefully, but if your order should arrive damaged, please contact your local post office immediately. We will gladly help you file an USPS insurance claim.
If you are not fully satisfied with your purchase, please contact us, so we can try to resolve the issue. Otherwise, please promptly return it within 3 days of receiving your order. Items must be returned unworn and undamaged in the original packaging along with the printed receipt. We do not reimburse for any shipping fees. Please provide us with the return Delivery Confirmation number at BeadsByBrandy@live.com or complete the Contact Us form within 3 days of receipt of your order. We will issue a refund (less shipping fees) in the original form of payment after we have received and inspected the item. Any items that are damaged, altered, or show any signs of wear cannot be returned.
Please note: CUSTOM orders can NOT be returned, refunded, redesigned, or exchanged for any reason. Please verify all information submitted to us very carefully.
Beads by Brandy jewelry is crafted with professional and high quality beading materials. We have a lot of useful information on our website regarding jewelry care for our customers. We buy quality supplies from reputable wholesalers, but if your jewelry should need repair within 60 days after receipt then I will repair it for you at no additional charge. (There may be a charge to replace missing or broken beads or findings.)This warranty is not intended to cover normal wear and tear. Please Contact Us if you are sending jewelry to us for repair. It must be sent using Delivery Confirmation and Insurance. If after 60 days of receipt, there will be a $20.00 charge to repair any jewelry, with an additional charge for any broken/lost materials that need to be replaced.
Most of our jewelry is made using Swarovski Crystals which contain small traces of lead. For this reason, they are not to be eaten or worn by children under the age of 12.
Thank you for visiting our website! We look forward to your positive feedback.